HAVN MARKETPLACE
Terms and Conditions
Effective 7 September 2026 · Version 2026.09.07
1. About these Terms
These Terms and Conditions form a legally binding agreement between you and HAVN MARKETPLACE FZE LLC, a company operating in the United Arab Emirates, concerning your access to and use of the HAVN Marketplace website, applications, communications, features, and related services. References to “HAVN,” “we,” “us,” or “our” mean HAVN MARKETPLACE FZE LLC.
By creating an account, ticking the acceptance box, accessing the service, submitting a listing, or using any HAVN feature, you confirm that you have read, understood, and agreed to these Terms, our Privacy Policy, and our Safety Rules. Your electronic acceptance has the same effect as a written signature to the extent permitted by applicable law. We record the accepted version, time, account, and acceptance source.
2. Eligibility and accounts
- You must be at least 18 years old and have legal capacity to enter contracts.
- You must provide accurate, current, and complete information and promptly update it when it changes.
- You are responsible for protecting your password, email account, mobile device, and verification codes, and for all activity under your account.
- You may not create an account for another person without lawful authority, impersonate anyone, use false identity information, or operate duplicate accounts to avoid restrictions.
- You must immediately notify us if you suspect unauthorised access. HAVN is not responsible for loss caused by your failure to secure your credentials, except where liability cannot lawfully be excluded.
3. HAVN’s role
HAVN provides technology that helps independent users publish listings and communicate. Unless HAVN expressly agrees otherwise in writing, HAVN is not the buyer, seller, owner, manufacturer, importer, exporter, broker, agent, auctioneer, appraiser, payment provider, escrow provider, insurer, warehouse, carrier, delivery company, repairer, or guarantor of any item, user, payment, delivery, or transaction.
A listing review, approval, identity check, “verified” badge, moderation action, category, search position, or recommendation is not an endorsement, certification, authentication, warranty, valuation, or guarantee. Users must conduct their own checks and make their own decisions.
4. Seller responsibilities
Each seller represents and warrants that the seller:
- owns the item or has documented authority to list and sell it;
- has disclosed the true identity, location, price, condition, age, defects, damage, repair history, safety information, and availability of the item;
- will use genuine and recent photos and will not copy content without permission;
- will upload clear photos of only the advertised item, without any adult, child, face, reflection, or identifiable person in the foreground or background;
- will comply with all laws, permits, licences, taxes, registration rules, product safety obligations, recalls, and consumer obligations that apply to the seller or item;
- will not conceal liens, finance, ownership disputes, accident history, odometer issues, property restrictions, or other material facts;
- will honour lawful promises made in the listing or chat and will deal honestly with buyers.
5. Buyer responsibilities
Each buyer is responsible for independently checking the seller, ownership, authenticity, legality, price, condition, suitability, safety, and location of an item before paying or taking possession. Depending on the item, checks may include inspection by a qualified professional, serial or IMEI checks, vehicle identification and registration checks, finance or lien checks, property ownership and authority checks, receipts, warranties, permits, and recall notices.
Buyers should use safe payment methods, avoid advance payments to unknown persons, never share passwords or verification codes, and meet in a safe location. Any decision to pay, reserve, inspect, collect, deliver, return, refund, repair, or exchange is made directly between the users.
6. Listing review and moderation
Every submitted listing is checked by automated systems before publication. These checks may analyse listing text, pictures, category relevance, picture quality, authenticity indicators, prohibited content, personal information, fraud indicators, and compliance with HAVN rules. A listing that passes may be published automatically. A listing that fails remains private and the seller may receive reasons by email and inside My Listings, correct the listing, and resubmit it. Automated systems can make mistakes, so a seller may contact Support to request help or a manual review.
HAVN may approve, reject, categorise, limit, pause, remove, or refuse to publish any listing or account at any time where reasonably necessary for safety, legal compliance, quality, fraud prevention, or platform operations. HAVN is not required to publish any submission. Review does not transfer responsibility for a listing from the seller to HAVN.
7. Prohibited items and conduct
You must not list, request, promote, buy, sell, or facilitate anything that is illegal, stolen, counterfeit, unsafe, recalled, misleading, or restricted under applicable law. Prohibited content and activity include:
- weapons, firearms, ammunition, explosives, illegal knives, drugs, controlled substances, or unlawfully supplied medicine;
- stolen goods, counterfeit products, pirated material, fake documents, government identification, accounts, passwords, personal data, or access credentials;
- hazardous materials, human remains, protected wildlife, illegal animal sales, or goods that create an unreasonable health or safety risk;
- unlicensed financial, investment, credit, insurance, cryptocurrency, gambling, donation, alcohol, tobacco, vape, medical, transport, or regulated services;
- adult or exploitative content, hate, threats, harassment, discrimination, defamation, privacy violations, malware, phishing, spam, or deceptive links;
- false property listings, unauthorised subletting, fake vehicle listings, manipulated mileage, hidden accident damage, bait pricing, advance fee fraud, or money laundering;
- attempts to bypass moderation, security, access controls, fees, account restrictions, or reporting systems.
This list is not exhaustive. HAVN may prohibit additional categories to comply with law, service provider rules, or safety requirements.
8. Transactions, payments, delivery, and disputes
Users contract directly with each other. HAVN does not guarantee that a user will complete a transaction, make or refund payment, deliver an item, accept a return, honour a warranty, or resolve a dispute. Unless a HAVN operated payment or delivery service is expressly identified in writing, all payment and delivery arrangements take place outside HAVN and entirely at the users’ risk.
HAVN is not responsible for disputes, nonpayment, chargebacks, delay, loss, theft, fraud, misrepresentation, damage, injury, defects, product recalls, transport, storage, repairs, taxes, permits, fines, or losses connected with a user, listing, meeting, payment, delivery, or transaction, except to the extent responsibility cannot lawfully be excluded.
9. Messaging and communications
Only registered users may start marketplace chats. Messages must relate to a genuine transaction and must not contain harassment, spam, scams, unlawful content, or attempts to obtain passwords or verification codes. We may use automated or manual systems to prevent fraud, investigate reports, enforce these Terms, and comply with law. Do not rely on chat as the only record of an important agreement.
10. Fees
Standard listing is currently offered without a listing fee. HAVN may introduce paid features or fees in the future. Any applicable price and key conditions will be shown before you purchase or activate a paid feature. Taxes may apply.
11. User content and licence
You retain ownership of content you lawfully submit. You grant HAVN a worldwide, nonexclusive, royalty free, transferable, sublicensable licence to host, store, reproduce, format, translate, display, distribute, communicate, moderate, adapt, and use that content to operate, secure, promote, and improve HAVN. This licence continues for a reasonable period after deletion where copies remain in backups, legal records, reports, or shared communications.
You confirm that you have all rights and permissions needed for your content and that it does not violate law, intellectual property, privacy, confidentiality, publicity, or other rights.
12. Intellectual property
HAVN’s name, logo, software, design, databases, text, graphics, and platform content are owned by or licensed to HAVN and are protected by applicable laws. Except for normal use of the service, you may not copy, scrape, reverse engineer, sell, license, frame, create competing databases from, or misuse HAVN content without written permission.
13. Privacy, verification, and security
Our Privacy Policy explains how personal information is handled. If you submit identity documents, a profile photo, or a selfie for verification, you authorise processing for trust, fraud prevention, support, safety, and legal compliance. Verification is not a guarantee of identity, honesty, ownership, solvency, or transaction safety.
No online system is completely secure. You are responsible for using current software, secure networks, strong credentials, and reasonable caution.
14. Third party services
HAVN may rely on or link to third party services, including authentication, hosting, storage, maps, analytics, communications, app stores, payment, and delivery providers. Third party services have their own terms and privacy practices. HAVN does not control and is not responsible for their availability, acts, omissions, content, security, or charges.
15. Service availability and changes
HAVN is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, HAVN disclaims implied warranties of merchantability, fitness for a particular purpose, title, noninfringement, accuracy, availability, security, and uninterrupted or error free operation. We may change, suspend, limit, or discontinue any feature, category, or service.
16. Limitation of liability
To the fullest extent permitted by applicable law, HAVN MARKETPLACE FZE LLC and its owners, affiliates, directors, officers, employees, contractors, licensors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for lost profit, revenue, savings, data, goodwill, business, opportunity, or reputation, arising from or connected with HAVN, any user, listing, content, message, payment, meeting, delivery, or transaction.
To the fullest extent permitted by law, HAVN’s total aggregate liability for all claims connected with the service will not exceed the lower of AED 100 or the fees you paid directly to HAVN during the 12 months before the event giving rise to the claim.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any right or liability that applicable law does not permit to be excluded or limited. Mandatory consumer rights remain unaffected.
17. Indemnity
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless HAVN MARKETPLACE FZE LLC and its owners, affiliates, directors, officers, employees, contractors, licensors, and service providers from claims, demands, proceedings, losses, liabilities, penalties, damages, costs, and reasonable legal fees arising from or connected with your account, content, listing, item, conduct, transaction, breach of these Terms, violation of law, taxes, infringement of rights, or injury or damage caused by an item you list, sell, buy, transport, store, or use.
18. Suspension, termination, and evidence
HAVN may investigate activity and restrict, suspend, or terminate access, remove content, preserve evidence, reverse badges, or report conduct to authorities or service providers where reasonably necessary. We may retain records as required for fraud prevention, disputes, enforcement, security, and legal obligations. You may request account deletion, subject to lawful retention requirements.
19. Complaints and dispute resolution
Before starting formal proceedings against HAVN, you agree to submit full details through the secure Contact Support form and allow 30 days for a good faith attempt to resolve the issue. This does not prevent urgent relief or override a mandatory legal right.
20. Governing law and courts
These Terms and any noncontractual obligations are governed by the federal laws of the United Arab Emirates and the laws applicable in the Emirate of Dubai. Subject to any mandatory consumer jurisdiction, the courts of Dubai, United Arab Emirates have exclusive jurisdiction.
21. General terms
- If a provision is unlawful or unenforceable, it will be limited or removed only to the minimum extent necessary and the remaining provisions will continue.
- A delay in enforcement is not a waiver. You may not assign your rights without our written permission. HAVN may assign these Terms as part of a restructuring, financing, or transfer of the service.
- These Terms, the Privacy Policy, Safety Rules, and any feature specific terms form the entire agreement concerning the service.
- HAVN is not liable for delay or failure caused by events beyond reasonable control, including telecommunications, cloud, utility, government, cyber, disaster, epidemic, conflict, labour, or transport events.
22. Changes and contact
We may update these Terms to reflect legal, safety, operational, or service changes. We will publish the effective date and may request renewed acceptance for material changes. Continued use after a valid notice takes effect constitutes acceptance to the extent permitted by law.
Questions, complaints, and legal notices may be submitted through the secure Contact Support form.